At Modenzolife.com, we strive to ensure you are completely satisfied with your purchase. If you receive a damaged or defective purse, we’re here to help.
Eligibility for Return
- Products are returnable only if they are damaged or have any issue upon delivery.
- You must report the issue within 24 hours of receiving the product.
- Requests made after 24 hours of delivery will not be accepted for return.
Return Process
- To initiate a return, please contact our support team within 24 hours of receiving the item.
- Provide your order number and clear images of the damaged/defective product.
- Once approved, we will guide you through the return process.
Return Shipping Charges
- The customer is responsible for the return delivery charges.
- We recommend using a reliable courier service with tracking for returns.
Note
- Returned items must be unused and in their original packaging.
- We do not accept returns for reasons other than damage or product defects.
For any questions or support, please contact us at sales@modenzolife.com .